Provide timely, accurate customer support via phone, email, chat or in person; process and monitor orders, returns and warranty claims; create service tickets, schedule technicians, de-escalate complaints, maintain customer account records, and perform outbound calls.

Sell general maintenance packages via inbound/outbound calls, identify customer needs, provide product information, upsell to enhance experience, meet monthly sales targets, build long-term customer relationships, and maintain accurate documentation.