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Provide first‑level IT support for retail locations: intake and triage tickets, perform Level 1 troubleshooting, document resolutions, escalate complex issues, assist Level 2 and projects under supervision, and support basic hardware, network, VoIP, printer, and CCTV tasks following documented procedures and SLAs.

Support the Retail Store Manager by coaching and developing staff, driving sales and AT&T initiatives, maintaining store operations, staffing, inventory, appearance, and delivering excellent customer service to meet performance goals.

Support the Retail Store Manager in coaching and leading staff, drive and exceed sales and operational targets, maintain store operations, train team members, deliver exceptional customer service, and participate in marketing and sales initiatives.

Provide first-level IT support for retail locations: intake and triage tickets, perform Level 1 troubleshooting, document resolutions, escalate complex issues, assist under supervision with Level 2 tasks, hardware/peripheral setups, basic network/UCaaS/VoIP/printer/CCTV support, and help with project deployments under manager direction.

Support the Retail Store Manager by coaching and supervising staff, driving sales and customer service, maintaining store operations (staffing, inventory, appearance), training team members, participating in marketing and sales initiatives, and helping achieve performance and operational standards.

Support the Retail Store Manager in coaching, training, and leading the team to meet sales and operational goals. Maintain store operations, inventory, staffing, appearance, and deliver outstanding customer service while participating in marketing and sales initiatives.

Support the Retail Store Manager by coaching and leading staff to meet sales and operational goals. Assist with staffing, inventory, training, customer service, marketing activities, and maintaining store appearance. Drive sales performance, participate in contests, and develop skills to advance to Store Manager.

Execute 15-20+ outside community events monthly to drive AT&T wireless and fiber sales, staff and support ACC properties, and assist retail stores. Build a self-sourced pipeline, close on-site sales, manage event logistics, track/report performance in Spotio, and meet field activity and compliance expectations.

Sell AT&T wireless and fiber through community events, ACC property activities, and retail support. Execute 15–20+ outside events monthly, close sales onsite, manage event logistics, build a self-sourced pipeline, report performance in Spotio, and support retail conversion while meeting field activity and compliance expectations.

Make high-volume outbound calls using AT&T CCLM leads, follow scripted qualification to book confirmed in-person appointments for field sellers, log call outcomes in real time (CCLM), notify managers, meet dial and appointment metrics, use Dialpad, follow DNC compliance, and collaborate with SDR team to improve conversion.