Provides first-level IT support to employees through phone, email, and ticketing systems. Responsibilities include troubleshooting common technical issues, managing help desk tickets and SLAs, creating and terminating user accounts across EHR and other systems, escalating complex issues, documenting interactions, maintaining inventory, identifying trends, and following up on resolutions. The role also supports IT projects and requires travel to agency locations, meetings, events, and trainings.

Provide system and network administration, troubleshoot escalated help-desk issues, maintain servers and virtual environments, implement patches and backups, support security and HIPAA-compliant systems, participate in on-call rotation, and assist IT projects alongside the Director of IT.