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Lead all operational activities across the Americas, overseeing fulfillment, inventory, logistics, repair operations, and customer-facing support. Manage regional teams and third-party service providers, partner with Sales on deployments and escalations, monitor performance, identify risks, and drive continuous improvement to ensure customer satisfaction and business growth.

The role involves direct sales and business development for U.S. Public Safety and Federal agencies, focusing on building a pipeline and closing high-value deals while developing market strategies and customer relationships.

Provide hands-on technical customer support for server, networking, and video systems. Troubleshoot deployments, networking, codecs, and streaming protocols; perform root-cause analysis, update tickets, escalate defects, and collaborate with engineering to resolve issues within SLAs.

Qualify inbound leads, conduct structured qualification calls, create sales-ready opportunities in Salesforce, support rental quoting and order coordination, execute multi-channel outreach, maintain CRM hygiene and SDR reporting, and meet weekly and quarterly activity and opportunity targets.