The Customer Success Manager at Hive manages client relationships, provides email marketing strategies, and ensures customer engagement with the platform. Responsibilities include onboarding and nurturing clients, gathering feedback for product improvement, and crafting customer experience strategies.

Lead Product, Design, and Product Marketing as a single, customer-obsessed team. Build product operations (roadmaps, discovery, launch process, OKRs), define AI product strategy, shorten idea-to-learning loops, hire and coach PMs/designers/PMMs, and partner with CTO and engineering to turn vision into shipped outcomes and high adoption.