The Senior Customer Success Manager at UtilityAPI will own the business relationship with utility partners, drive product adoption, identify growth opportunities, and ensure customer satisfaction. This role includes conducting business reviews, managing contract renewals, and advocating for best practices while maintaining strong stakeholder relationships, all aimed at enhancing customer retention and product utilization.

As the Sr. Product Manager at UtilityAPI, you will lead the design and deployment of a core customer-facing product. You'll drive product improvements based on customer empathy and business priorities, collaborate with internal and external stakeholders, and utilize market insights to define product strategy and metrics for success.