As a Customer Success Manager at QuartzBio, the primary responsibilities include customer onboarding, change management, relationship management, and advocating for the customer. You will monitor customer engagement using data, oversee account growth through upselling and cross-selling, resolve customer issues, and gather feedback to enhance product development.

The SaaS Implementation Consultant at QuartzBio will lead customer implementation projects by managing requirements, configuring solutions, building integrations, troubleshooting workflows, and serving as a technical expert. The role includes training customers, documenting specifications, mentoring junior team members, and contributing to strategic initiatives.