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The Manager - Account Service at Optimum is responsible for maintaining customer relationships and ensuring service excellence. The role involves conducting account reviews, managing escalations, and collaborating across departments to improve service delivery. The candidate will analyze billing issues and support customer service initiatives.
The role is for a Manager of Software Engineering to lead an engineering team, drive technology roadmap execution, and deliver high-quality software solutions by collaborating with product and design teams while ensuring alignment with business objectives.
The Sales Engineer at Optimum provides presale and post-sale implementation support for complex voice, data, and video solutions. They assist in customer consultations, sales presentations, and technical requirements analysis while ensuring customer satisfaction. This role includes collaboration with various departments and post-sale support to enhance retention and sales success.
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As a Telecommunications SME in the Government Sector at Optimum, you will expand market share by acquiring government clients, executing strategic sales plans, and delivering tailored solutions. Responsibilities include client relationship management, sales strategy, market analysis, compliance, and collaboration with various teams to ensure a seamless client experience.
Supervise and motivate a team of residential door-to-door Account Executives to achieve sales and customer growth targets. Provide coaching, set goals, ensure adherence to company policies, and develop skills through training. Foster effective cross-functional relationships and maintain attendance standards for team members.
The Specialist Content Lifecycle manages channel lineup changes, maintains a channel lineup database, supports troubleshooting of product issues, and prepares documentation for product launches. They also coordinate with third-party vendors and execute channel lineup audits.
The Director of Business and Innovation at Optimum will lead efforts in integrating AI-driven solutions into products and services, drive revenue growth, and improve operational efficiency through generative AI technologies. Responsibilities include market research, partnership cultivation, strategic planning, and supporting cross-functional teams. Qualifications include a Bachelor's degree, 8+ years of experience in negotiating partnerships, telecom experience, strong collaboration skills, technical acumen, and leadership abilities.
The Sales Engineer will provide presale and post-sale implementation support for complex voice, data, and video services. They will collaborate with the Sales Force, assisting in sales presentations and customer solution design while ensuring customer satisfaction and technical requirements are met.
The Sales Engineer will provide presale and post-sale technical support in voice, data, and video services. They will work closely with the Sales Force, collaborate on complex applications, and ensure excellent customer satisfaction through effective communication and design services.
The Sales Engineer will provide presale and post-sale support for complex voice, data, and video products, ensuring successful sales and customer satisfaction. They will assist the sales team, consult with clients, participate in presentations, and translate technical requirements for customers and staff. The role includes interfacing with various departments to meet customer needs and contribute to special projects.
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