As a Technical Support Specialist at Quilt Software, you will provide phone and email support for POS software and hardware, troubleshoot issues in Windows and SQL Server, and maintain lab environments for software updates. The role requires strong communication skills, problem-solving abilities, and a growth mindset toward learning and customer service.

As a Technical Support Representative, you will assist customers via phone, text, and email, providing training and troubleshooting support for Quilt Software's systems. You will ensure customer satisfaction, log bugs and collaborate with team members to enhance your technical knowledge while delivering excellent customer service.

The Marketing Operations Manager will support the marketing team by providing insights and collaborating with various marketing functions to produce necessary reporting. Key responsibilities include managing data accuracy, analyzing KPIs, and optimizing reporting processes with business intelligence tools.