As a Technical Support Engineer at DataStax, you will troubleshoot and solve technical issues for enterprise customers using DataStax products. Responsibilities include research, troubleshooting, configuration, and creating support documentation. The role requires strong English skills, experience in SaaS Cloud support, monitoring solutions, Kubernetes, APIs, cloud deployments, and Linux systems.

Consult with clients on generative AI applications, lead pre-sales phase, educate on best practices, provide ongoing support, stay updated on generative AI technology.

As an Account Executive, focus on identifying, negotiating, and closing big deals targeting and growing the company's biggest strategic accounts. Provide account leadership in pre- and post-sales processes. Collaborate with Data Architects to develop strategies for product expansion. Maintain knowledge of competitive positioning and prepare reports.