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Responsible for defining and prioritizing requirements, steering vision of content tools development, collaborating with stakeholders, and leading agile teams to successful deployment. Develops roadmaps, translates into team backlogs, and defines product requirements. Manages product development progress, user experience, and customer feedback. Guides team activities, ensures client satisfaction, and establishes effective communication processes. Supervises staff, sets KPIs, and mentors on performance and career development.
Supporting global marketing websites with a focus on user experience, SEO, market education, and website optimization. Responsible for driving conversion rate optimization, personalization, and AB/multivariate testing efforts for the organization's website.
Sr. Technical Consultant focusing on SAP ABAP development and integration with Vertex applications. Responsibilities include executing client SOW, designing and coding for procure-to-pay and order-to-cash processes, leading SAP software implementation, and contributing to SAP connector development.
Responsible for delivering technical training on Vertex solutions and creating online micro-learning for Vertex University. Collaborate with Education team and SMEs to develop high-quality course content for tax software products. Manage projects, make curriculum recommendations, and stay informed of industry trends.
Responsible for providing customer support using new and emerging technologies, acting as an escalation point for complex issues, troubleshooting network issues, databases, API, and web services. Working closely with internal and external customers to drive positive results in Customer Experience. Expertise in Java, MSSQL, Oracle, Postgres, Hana, DB2, API, and XML.
The Talent & Organization Effectiveness Manager will be responsible for delivering against core initiatives including Talent Planning & Development, Succession Planning, Organizational Development, and Change Management activities. They will provide tools, resources, and strategic consultation to the broader People and Culture community and Vertex leadership to drive development and retention of talent.
Seeking a Senior Analyst, Executive Compensation to lead the design and analytics of executive compensation programs, collaborate with teams to develop compensation solutions, prepare material for meetings and proxy statement, conduct financial modeling and analyses, and provide expertise on executive compensation policies.
Responsible for managing the renewal lifecycle by negotiating renewal deals, increasing revenue through upselling, and collaborating with internal teams to prevent churn and enhance customer satisfaction. Manages 400-600 renewal accounts annually, leverages Salesforce for tracking and reporting, and engages customers to identify upsell opportunities. Works closely with sales, finance, and order management.
Responsible for providing second level support for moderately complex customer issues related to product functionality, data, calculation, technical, architectural, and integration issues. Collaborate with team members to troubleshoot and resolve issues, create bypass procedures, and communicate effectively with customers and internal teams. Possess knowledge of computer terms, platforms, operating systems, and common ERP vendor systems.
Responsible for expertly selling consulting/professional services to new and existing customers, meeting revenue goals, and collaborating with internal stakeholders to identify and market new products and services globally.
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