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The Account Research Specialist is responsible for gathering and analyzing data to resolve customer complaints, manage credit bureau disputes, handle bankruptcy matters, support legal proceedings, and oversee complaint management. This role requires excellent communication and multitasking skills, along with a strong understanding of customer service.

The Project Manager for the Legal Department at GoodLeap will oversee legal projects, manage communication with stakeholders, and utilize project management tools to improve efficiency. Responsibilities include tracking project timelines, providing oversight to the General Counsel, enhancing cross-departmental collaboration, and recommending process improvements.

The Principal Product Manager will develop a customer-centric vision for support operations, enhance the support experience through innovative solutions and automation, manage the product roadmap, and ensure alignment with business goals while improving customer satisfaction and operational efficiency.

The Staff Accountant is responsible for maintaining accurate financial records, preparing journal entries, and ensuring compliance with accounting standards. Duties include general ledger maintenance, financial reporting and analysis, account reconciliations, compliance management, and identifying process improvements within the accounting function.

The Account Research Specialist gathers and analyzes data to resolve customer complaints, manage credit disputes, support legal proceedings, and oversee Genpact complaint management. Effective multitasking and problem-solving skills are essential, as well as strong communication abilities.

The Senior User Researcher will partner with UX and Product Management teams to develop research plans that inform product strategy, conduct both qualitative and quantitative research to reveal user needs, and deliver insights to guide product improvements. They will advocate for the user throughout the development lifecycle and present findings to leadership.

The Head of Design and Research will lead the design strategy across GoodLeap's product portfolio, fostering collaboration between teams, developing scalable design systems, mentoring designers, and advocating for user-centered design principles. They will stay updated on design trends and present solutions to executive leadership.