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The Product Support Manager leads the regional Support Analysts team, ensuring exceptional customer service by managing case queues, mentoring team members, monitoring performance against KPIs, and collaborating with cross-functional teams. The role requires strong communication, problem-solving skills, and technical support experience with a focus on escalations, alongside fostering team growth through training and customer feedback integration.

The VP Sales APAC will lead sales initiatives for Zone & Co, focusing on growth strategies, market presence, and achieving an annual revenue target of $10 million. Responsibilities include managing a remote sales team, driving revenue growth, forming strategic partnerships, and ensuring alignment with marketing and product teams to enhance performance.

The Frontline Support Analyst serves as the primary point of contact for customers, delivering exceptional support for Zone & Co products. Responsibilities include managing technical support incidents, maintaining communication with customers, escalating complex issues, and educating customers on product features and best practices. The role also involves collaborating with teams to improve products and ensuring a smooth onboarding process for new clients.

The HR Generalist will manage HRIS, optimize payroll operations, drive recruitment strategies, and support culture and engagement initiatives in a SaaS-based fintech environment. This role requires expertise in managing HR technologies and implementing employee programs.

As a Zone Apps Developer, you will design and build new features for SuiteApps, enhance development processes, write efficient code, and collaborate with team members to resolve issues and improve software quality. You'll also create technical documentation and contribute to continuous improvement initiatives.

As a Scrum Master at Zone & Co, you will lead and facilitate agile Scrum teams, ensuring peak efficiency and alignment with business goals. Responsibilities include coaching team members, managing sprints and backlogs, analyzing team performance, and fostering a collaborative environment for stakeholders.

As a Quality Assurance Engineer, you'll test new features and ensure software integrity through manual and automated testing, regression testing, error monitoring, and data accuracy reviews. Your work will involve organizing test plans, documenting results, and closely collaborating with developers and product owners.