Top Tech Jobs & Startup Jobs

The role involves managing knowledge articles, promoting knowledge sharing, ensuring accuracy of the knowledge base, driving adoption of tools, and analyzing usage trends.

Provide first-line technical support for hardware and applications, documenting processes and escalating complex issues as necessary.

Lead and manage the Service Desk team, provide technical support, mentor agents, ensure SLAs are met, and resolve complex issues.

Provide Tier 1 and Tier 2 support by troubleshooting and resolving issues in hardware, software, network connectivity, and voice communications. Communicate effectively with users and support L1 and L2 agents in daily operations.

Manages teams, oversees business application portfolio, implements modern development practices, drives solution development, and contributes to strategy for application and infrastructure development.

The Deal Pursuit & Competitive Intelligence Analyst provides pricing strategies and deal intelligence, collaborates with various teams, and analyzes data to support competitive advantages in pricing.

Provides Tier 1 and 2 support, troubleshooting hardware/software issues, resolving network connectivity problems, and assisting L1 and L2 support agents.

Support software applications by coding, testing, and deploying. Validate pre-production environments and improve processes while mentoring juniors.

Design and develop enhancements to an existing .NET application, perform SQL Server maintenance, and collaborate with clients for solution design.

The role involves supporting mainframe applications, resolving issues, enhancing services, and maintaining high operational standards in a client-focused environment.