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As a Customer Support Specialist at HubSpot, you will engage with customers to resolve issues, guide them in using HubSpot tools, and enhance their experience. This role involves applying troubleshooting frameworks, diagnosing software issues, and collaborating across teams to support customer success. You will also identify opportunities for business growth and provide tailored solutions, all while embodying HubSpot's customer-centric values.
The Customer Support Specialist role involves engaging with HubSpot customers through various communication channels to resolve product queries. The role requires applying technical troubleshooting skills to enhance customer experience and ensure effective use of HubSpot tools while fostering a collaborative and supportive work environment.
As a Customer Support Specialist, responsible for directly assisting HubSpot customers through phone, live chat, and email to resolve issues, provide technical support, and deliver a consultative customer experience. Collaborate with internal teams, identify opportunities for business growth, and ensure customer satisfaction.
As a Staff Software Engineer, you will write and ship production code with meaningful impact, collaborate with various teams, implement user behavior experiments, and develop innovative product features while coaching and mentoring other engineers.
The Manager of the Voice of the Partner Team oversees partner feedback channels, manages escalations, drives strategic initiatives from partner feedback, and fosters strong communication and relationships within the partner ecosystem. They lead a team to innovate feedback strategies while ensuring timely and productive use of collected insights.
The Staff Software Engineer will develop production code, envision and build new features, collaborate with cross-functional teams, and mentor other engineers, all while focusing on scaling HubSpot's partner product to enhance user experience and drive business growth.
As a Staff Software Engineer on the Flywheel Partner Product team, you will develop impactful production code, collaborate with cross-functional teams, and implement experiments to enhance user experiences. The role emphasizes leadership, innovation, and problem-solving to support HubSpot’s product initiatives and growth.
In this role, the Account Executive will use inbound selling strategies to acquire new business primarily from small and mid-sized companies, run online demos of HubSpot software, and collaborate with marketing and technology teams to adapt sales strategies. Responsibilities include identifying customer challenges, nurturing relationships, and meeting or exceeding sales quotas.
As a UX Design Manager, you will lead a diverse UX team, drive strategic initiatives, and influence marketing objectives. Responsibilities include coaching team members, managing project timelines, and ensuring alignment with user needs while advocating for inclusive design and innovation.
The Senior Marketing Manager will lead enablement efforts for HubSpot's Solutions Partner Program, focusing on partner onboarding and communications. Key responsibilities include collaborating with cross-functional teams to implement program changes, building enablement assets, driving engagement, and addressing feedback to enhance partner experience.
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