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The Lead Product Designer will shape product development from concept to implementation, build wireframes and prototypes, conduct user research, collaborate with engineering teams, and define a cohesive design system. They will be responsible for ensuring that user needs are met and products are polished and user-friendly.

The Quality Assurance CX Specialist evaluates customer experience employee performance, providing detailed feedback and identifying training needs. Responsibilities include conducting evaluations, participating in calibration sessions, analyzing quality trends, and maintaining a positive attitude while collaborating with teams to ensure high performance in customer service.