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The Customer Support Manager at SpotMe will lead and grow the Customer Support team, ensuring top-notch customer service for the company's SaaS platform. Responsibilities include team management, performance tracking, SLA compliance, and developing relationships with Product & Engineering teams. The role requires flexibility in working hours and dealing with escalated customer issues.
Lead and grow the Customer Support team, ensuring best-in-class support for the digital experience and virtual events SaaS platform. Responsibilities include team management, customer escalation coordination, performance evaluation, and collaboration with Product & Engineering teams to enhance customer satisfaction.
The Account Manager will retain existing customers and drive product usage while generating revenue through upselling services. Responsibilities include building relationships with customers, understanding their needs, onboarding new accounts, and partnering with sales and implementation teams for account growth.
As a Live Stream Producer, you will set up broadcast studios, conduct rehearsals and live streams, and manage transitions and polls. You'll work with provided materials and utilize streaming tools like SpotMe Studio, OBS, and StreamYard.
As the Director of Solutions Engineering, you will lead technical pre-sales activities, demo products tailored to customer needs, support the sales team with solution engineering, create assets for key deals, and drive technical discovery sessions with customers.
The Account Manager at SpotMe is responsible for retaining customers and driving product growth within a designated set of accounts. This includes building relationships with existing users and economic buyers, generating additional revenue through project management and integrating systems, and ensuring customer success with the SpotMe platform.
The Live Stream Producer is responsible for setting up broadcast studios, managing live streams, executing transitions, and conducting tests. This role requires fluency in German and English, experience in live production, and a professional computer setup. The producer may travel and has the potential for project management duties.
The Director of Solutions Engineering will lead technical pre-sales activities, providing solution engineering support to consult on customer use cases, conducting technical discovery sessions, and designing tailored solutions for new logo acquisition and expansion within various key verticals.
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