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Lead and grow the Customer Support team to ensure a best-in-class customer experience for a digital experience and virtual events SaaS platform, managing support requests, team performance, and cultivating relationships across departments.

The Account Manager is responsible for retaining and expanding relationships with existing customers, driving product usage, and generating additional revenue through project management and event services. They work closely with customers to understand their needs and ensure successful use of the SpotMe platform, responding to user requests and onboarding new accounts.

The Live Stream Producer will set up broadcast studios for events using provided materials, execute test runs and live broadcasts, including managing transitions and polls. Responsibilities may involve travel and could lead to project management roles.

As the Director of Solutions Engineering, you will lead technical pre-sales efforts, demonstrating SpotMe products tailored to customer needs, providing solution engineering support, and creating engagement assets. Your role will involve collaboration with diverse teams to design compelling solutions and drive technical discovery sessions with clients.

The Account Manager drives product usage and growth for existing accounts, builds relationships with customers, and generates additional revenue through services. They ensure customer success by making personalized recommendations and partnering with teams for onboarding and integration.

The Live Stream Producer will set up broadcast studios, execute test runs, manage live broadcasts, and potentially transition to project management. This job requires digital event production experience and involves operating various software tools for streaming and broadcasting.

The Director of Solutions Engineering will lead technical pre-sales activities for customer acquisition, providing solution engineering support, conducting technical discovery sessions, and creating assets for key deals, ensuring alignment with customer requirements and company goals.