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The Insurance Verification Specialist will manage patient referrals, coordinate appointments and communication between patients and providers, handle insurance authorization through web platforms, and ensure seamless transitions of care. They will provide exceptional customer service and maintain accurate medical records.

The Senior Manager, Referrals is responsible for managing internal and external member referral processes, designing training programs, and leading Referral Managers. This role involves strategic planning, performance improvement recommendations, and analyzing referral outcomes to enhance organizational performance. The manager collaborates with executive teams and oversees referral tools and resources, ensuring compliance and improving patient satisfaction.

The Bilingual Spanish - Front Desk Team Lead ensures a seamless patient check-in process, provides VIP customer service, trains Care Facilitators, handles patient-related issues, and maintains the center's organization and operations. This role focuses on delivering an exceptional patient experience through effective communication and data management.