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Tricentis is seeking a Support Manager in Manila, Philippines to lead the global support team in technical issue resolution, customer service improvement, and process enhancements. Responsibilities include managing support team, meeting SLAs, and delivering superior customer service. Qualifications include a degree in Computer Science, 4-5 years of support operations experience, and familiarity with ITIL practices. Desired skills include team leadership, data analysis, problem-solving, and effective communication.

Customer Success Managers at our company work closely with customers to understand their business needs and coach them on utilizing Tricentis testing tools to achieve business value. They collaborate cross-departmentally, provide strategic input, and develop customer relationships for retention and loyalty. CSMs coach on best practices, encourage resource utilization, and help customers achieve their goals. They advocate for customer needs across departments and suggest process improvements.

Join Tricentis as a HRIS Manager to lead system design and performance, configure and maintain HRIS systems, collaborate with HR staff on enhancements, and provide technical support to implement changes and improvements.