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As a Senior Atlassian Administrator, you will manage all aspects of the Atlassian ecosystem, including Jira and Confluence. You will collaborate with PMO to optimize tools, handle integrations, perform troubleshooting, and conduct upgrades. Documentation and stakeholder engagement are key elements of this role, along with responding to support requests during US time zones and non-business hours.

As an Associate Technical Support Engineer at Everbridge, provide technical support to customers using Everbridge products, diagnose and fix technical issues, maintain customer communication, and contribute to knowledge base. Work in alignment with US hours, occasionally including weekends and holidays.

The Renewal Specialist manages the renewal process for US-based customers, collaborates with Account Managers, prepares renewal quotes, handles customer inquiries, and ensures compliance with contract terms, all while aiming to contribute to a high customer retention rate.