The Community Support Manager at connectRN will manage and mentor the Community Support Specialists, ensure superior customer service, analyze performance metrics, and handle escalated client situations. The role requires strategic collaboration with the Community Support Director to enhance service levels and maintain quality standards.

The Community Support Specialist will provide vital market support for clinician customer service, manage shift fill rates, and assist with various tasks including payroll processing, booking shifts, and updating credentials. This role requires excellent communication skills and the ability to multitask effectively in a healthcare staffing environment.

The Market Manager will optimize revenue operations and drive Sales initiatives across a designated territory. Responsibilities include developing strategic Sales plans, driving client retention, leveraging business intelligence tools for market insights, and providing actionable analysis to improve partner performance while maintaining high client service standards.