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The Client Success Operations Manager enhances client lifecycle processes, drives operational efficiency, administers tools, and improves client experience through strategic initiatives and collaboration.

The Senior Software Engineer will design and develop the PBM adjudication platform, mentor junior engineers, and maintain production systems using various technologies.

The Director of PBM Specialty Strategy is responsible for managing specialty pharmacy strategies, leading teams, enhancing member experiences, and implementing strategic programs.

Lead AI integration and full-stack development across the platform, rapidly prototype and ship production-quality features using Node.js, React, TypeScript, Ruby, GraphQL and Postgres, ensure secure handling of healthcare data, set technical standards, and mentor engineering team members.

Design, build, and maintain dbt-based analytics-ready data models and curated data marts powering a PBM financial risk engine. Onboard and optimize claims, pricing, contract, and utilization data, implement data quality controls, support forecasting and risk metrics, and enable advanced analytics and ML operationalization for finance and underwriting stakeholders.

Lead and scale the PBM Client Success team to drive retention, renewal, upsell, and client satisfaction. Build PBM-specific strategy, playbooks, processes, and KPIs; oversee escalations and executive relationships; partner cross-functionally on product, implementation, and analytics; manage onboarding, training, and team performance.

Responsible for full-cycle recruiting focusing on technical roles and corporate functions, shaping strategy, improving processes, and leveraging AI in talent acquisition.