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As a Fraud Investigations Analyst at Upgrade, you will investigate identity theft and account takeover claims, evaluate consumer risk, escalate suspicious activities, conduct interviews to establish timelines, and assist the Fraud Investigations Manager with various tasks.

The Talent Development Manager will lead organizational development initiatives, conduct needs assessments, design programs for leadership, employee engagement, and retention, and facilitate training and workshops. This role involves collaborating with senior leadership and HR, utilizing data to measure program effectiveness, and promoting change initiatives within the organization.

The Product Support Analyst will identify root causes of customer issues, monitor key systems, gather data, collaborate with operations and product teams, and facilitate incident management. The role focuses on improving customer experiences and synthesizing data into actionable insights.

The Vendor Relationship Specialist manages agency partner performance, coordinates repossession and sales processes, ensures compliance with legal communications, and supports operational policies. They provide regular performance reports and collaborate with internal and external teams to enhance communication and improve processes.

The Fraud Investigations Analyst will conduct investigations on suspicious transactions, review identity theft claims, assess consumer risks, and escalate suspicious trends. The role demands thorough analysis using internal data and open-source tools while assisting the Fraud Investigations Manager in various tasks.

The Instructional Designer will create high-impact training materials in various modalities. Responsibilities include collaborating with stakeholders to assess training needs, designing engaging instructional content, using instructional design software, managing project timelines, and ensuring content aligns with business goals and learning outcomes.

The Policy & Procedure Analyst will lead the research, writing, and editing of process and job guide documentation for operational teams in a financial services contact center. They will advise leadership on process optimization, act as a subject matter expert, and communicate with department leadership to identify areas for improvement.