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The Front End Collector is responsible for helping borrowers manage their past due accounts by providing customer service, securing payments, and building relationships through communication. They document activities, process transactions, and ensure compliance with regulations while supporting team collaboration.

The Bilingual Front End Collector is responsible for reaching out to borrowers to secure payment for past due accounts and drive them to repayment options. This role involves building relationships through inbound and outbound communications, updating account information, securing payments, and professionally resolving customer complaints while ensuring compliance with regulations.