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Seeking a skilled Manager to lead the internal Customer Care team and manage an offshore partner. Responsibilities include overseeing all customer support channels, building and leading a high performing service team, driving employee career development, and optimizing the customer journey. Requires 3+ years of experience managing a customer-facing team, exceptional communication skills, change management expertise, and strong emotional intelligence.

Collaborate with Business Systems team and stakeholders to enhance Salesforce platform, provide support, training, and documentation, identify automation opportunities for scalability.

Outbound Development Representative position at Classy, a giving platform for nonprofits. Responsible for strategic outreach to nonprofit decision-makers, qualifying calls, building sales pipeline, and engaging with potential clients. Opportunity to gain soft skills and business acumen from senior sales reps.