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The Global Partner Journey Specialist will lead and execute experiments to enhance Xero's partner experiences. This includes collaborating with sales, marketing, and data science teams to design onboarding experiences, track success metrics, and communicate progress to stakeholders. The role focuses on improving partner engagement and revenue outcomes through data-driven insights and collaboration.

Provide onboarding and customer support services for Norwegian customers using Planday's digital platform. Ensure customers have the knowledge to simplify scheduling and HR management processes. Work on custom Planday implementation, product setup, and ongoing customer support. Monitor customer health and reduce churn for the first 12 months.

As a Customer Experience People Lead, you will lead a team of Customer Experience Specialists and Seniors, focusing on exceptional customer service for small business owners, accountants, and bookkeepers. You'll be responsible for coaching your team to meet performance targets, participating in global CX strategy execution, and enhancing customer satisfaction through effective leadership and operational collaboration.