Top Tech Jobs & Startup Jobs

The Director of Program Management oversees program delivery processes, manages cross-functional dependencies, and aligns program objectives with business strategies. Responsibilities include leading a team of program managers, monitoring project execution, and engaging stakeholders to facilitate communication and collaboration across teams. The role involves strategic direction discussions and enhancing the efficiency of the Program Management department.

The Senior Customer Success Manager will manage post-sale service delivery for Telesign's strategic clients, ensuring smooth implementation and high customer satisfaction through account management. Responsibilities include troubleshooting, reporting, and collaborating with internal teams and sales to improve service delivery and customer engagement.

The Customer Support Engineer is responsible for resolving customer issues, providing support and guidance on Telesign's products, and maintaining account information. This role requires a proactive approach to customer satisfaction, strong analytical skills, and the ability to communicate technical concepts to non-technical users. Responsibilities include tracking issues, contributing to documentation, and expanding technical knowledge across Telesign services.

The Sales Development Representative at Telesign is responsible for generating sales leads, making initial contact with potential clients, and coordinating with the Market Development and Sales teams. Responsibilities include managing leads using Salesforce, conducting outreach via calls and emails, and reporting on industry trends and account progress.

The Junior Billing Analyst assists the Finance & Accounting team with tasks such as customer invoicing, cash receipt recording, and responding to inquiries. They are responsible for new account setup, invoice submissions, dispute resolution, and collaboration with Customer Success and Sales teams on projects and documentation.