Top Tech Jobs & Startup Jobs

Lead Agile delivery teams or time-boxed initiatives, serving as Scrum Master or project manager. Plan, execute, and communicate project status, facilitate ceremonies, manage backlogs, remove blockers, and align delivery with business objectives. Administer Jira, maintain documentation, and collaborate with Product, Engineering, and PMO to improve processes.

Own strategy and roadmap for customer service products across the Order-to-Cash lifecycle. Design self-service and agent tools (modifications, refunds, returns), set KPIs, run experiments/A-B tests, partner with engineering, design, supply chain and stakeholders, and drive adoption, training, and continuous optimization to improve customer and agent experiences.

Lead strategy and roadmap for search and browse on Zoro.com. Collaborate with data scientists, engineers, design, and merchandising to improve search, recommendations, and product information. Define KPIs, run experiments (A/B tests), prioritize high-impact work, and drive measurable customer and business outcomes.

Lead development and execution of promotional, loyalty, and incentive strategies to drive engagement, retention, and lifetime value. Use customer and performance data to identify opportunities, design tests, measure outcomes, build business cases, and manage cross-functional initiatives with Product, Marketing, Analytics, Pricing, Merchandising, and Finance.

Lead development of customer-focused messaging and content strategies across segments. Create strategic creative briefs, maintain a segment-driven content calendar, partner with creative and campaign teams, and use analytics to evaluate content performance and optimize messaging throughout the customer journey.