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Provide live chat and email support via Intercom to SMB customers, troubleshoot issues (including HTML/CSS), collect feedback, educate customers on product use, and contribute to documentation and process improvements. Drive impact through projects using AI and automation to scale support and improve customer outcomes.

The Indirect Tax Lead will manage the global indirect tax function, ensuring compliance with various tax obligations, optimizing tax engines, and supporting financial and operational functions across the company.

Manage onboarding, launch, execution, and optimization of Rokt Ads campaigns for Japanese advertisers. Analyze campaign and portfolio data to surface trends and actionable insights, build confidence managing smaller accounts, apply AI-enhanced tools and automation to improve outcomes, and partner cross-functionally to solve problems and scale campaign performance.

As the Direct Tax Lead at Rokt, you will manage global income tax issues, oversee compliance, advise on transfer pricing, and collaborate with stakeholders to improve processes using technology and AI tools.

Support and improve core business and finance systems (including NetSuite), manage access and data controls, document processes, monitor issues, and partner cross-functionally. Identify automation opportunities, prototype low-code/no-code and AI-enabled improvements, and track ROI for workflows and integrations.

Manage end-to-end accounts receivable and collections activities to ensure timely cash collection, accurate AR records, and positive customer experience. Perform collections (statements, follow-ups, dispute escalation), partner with Billing/Cash Applications/GTM, assist month-end AR close and reporting, and identify process/system improvements including automation and collections tooling.

Manage day-to-day cash application activities to ensure timely collection and accurate AR records. Collaborate with Billing, AR, GTM, and Treasury to resolve payment issues, improve processes, support month-end close, and report daily cash position. Identify and drive automation and process improvements to enhance cash forecasting and customer experience.

The role involves building and scaling core production systems, mentoring junior engineers, and collaborating across functions to align engineering solutions with business objectives.

The GL Staff Accountant will support the month-end close process, prepare journal entries, and ensure the integrity of financial statements under US GAAP while identifying automation opportunities within accounting processes.

As a Junior Software Engineer at Rokt, you'll design and build innovative ecommerce products, accelerate development using AI, and collaborate on solutions that enhance user experience and drive business growth.