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The ITOM Analyst IV is responsible for implementing and supporting the ServiceNow ITOM solution, specializing in event management, health log analytics, and AIOPs. This role involves developing integrations, configuring event and alert management rules, reducing incident volume, and supporting operations teams. The analyst will also configure and develop ServiceNow Health Log Analytics and predictive AIOPs to proactively alert operations of potential impacts.

The IT Command Center Analyst is responsible for implementing and managing a consolidated Command Center to ensure stability and reliability of critical services. They work on rapid restoration of services, supplier performance, service dashboards, root cause analysis, and defining key performance indicators.

The IT Command Center Analyst is responsible for implementing and managing a consolidated Command Center to provide proactive and predictive service models for critical IT services. This includes driving rapid restoration of services, supplier performance, root cause analysis, and executive level communication. The role involves building end-to-end service views, monitoring service health, and ensuring IT operational practices meet ITIL standards.

The Solutions Architect II is responsible for translating business requirements into solution architecture deliverables, collaborating with the Architecture Community and Product teams, setting technical direction, and engaging with stakeholders to design scalable and secure solutions aligned with enterprise architecture guidelines.

The Solutions Architect II is responsible for translating business requirements into solution architecture deliverables, collaborating with various teams to provide feasible technological solutions, and ensuring alignment with enterprise architecture guidelines and strategic goals.

The IT Configuration Management Analyst IV is responsible for creating and executing the Configuration Management vision and strategy, maintaining the CMDB integrity, developing configuration management standards, and collaborating with IT teams to leverage the CMDB for value creation.

The Senior Platform Engineer oversees the engineering, delivery, and operations for data center networks at ADUSA. Responsibilities include managing mission critical network infrastructure, supporting network architecture transformation, ensuring secure connectivity, and collaborating with internal and external partners for seamless network operations.