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As a Principal Customer Success Manager at Klaviyo, you will lead strategic consulting for Enterprise customers, focusing on customer retention and growth through effective relationship-building, personalized success plans, and creative problem-solving. You will collaborate with internal teams and customers to align on challenges and goals, enhancing overall customer satisfaction and performance on Klaviyo's platform.

Customer Success Managers at Klaviyo are responsible for ensuring customer satisfaction and driving growth for their clients by developing customized success plans, addressing performance issues, and sharing feedback on product improvements. They manage relationships with around 80 customers and work collaboratively within a team to mitigate churn risk and enhance customer engagement.

Account Executives at Klaviyo manage the entire sales cycle from qualification to closing deals. They focus on building the client base, managing sales pipelines, supporting peers, and embodying company values to drive long-term success. Success is measured by overachieving revenue quotas and effectively engaging with clients, particularly in the Ecommerce and Retail sectors.