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The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.

As an Account Executive at HealthJoy, you will manage a book of small to mid-sized business accounts, partnering with account managers to grow account value. Your role includes identifying expansion opportunities, delivering customer value, upselling, and building strong relationships with clients, from small business representatives to C-Suite executives.

As a Product Solutions Consultant, you will support pre-sales and post-sales teams, enhance the discovery process, collaborate with stakeholders, and serve as a subject matter expert on healthcare solutions. You will also help drive broader adoption of product suites and work with various teams to streamline sales processes and provide market feedback on new solutions.