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The Capacity and Workforce Analyst will support operations by analyzing workforce capacity, optimizing staffing levels, and providing data-driven insights. Responsibilities include developing dashboards, improving operational efficiency, supporting resource allocation, and identifying automation opportunities to enhance performance in the Technical Support verticals.

The Senior Capacity and Workforce Planner will lead workforce and capacity planning for global teams, focusing on optimizing efficiency and implementing scheduling strategies, managing transitions for global 24x7 coverage, and leveraging data for decision-making. The role involves cross-functional collaboration to align workforce strategies with business goals and ensure cost control while meeting service level agreements.

The Enterprise Account Executive is responsible for generating subscription sales for Granicus Experience Cloud, driving market expansion in Missouri, Illinois, and Iowa. Key tasks include collaborating with marketing for lead generation, crafting value propositions, leading pursuit teams, and delivering customized presentations to clients, ensuring customer engagement throughout the purchasing journey.

The Desktop Support Analyst I provides first-level support for hardware and software issues, manages user accounts in Office 365 and Active Directory, assists in system installations, and performs routine monitoring of IT infrastructure, while collaborating with higher-tier support teams. This entry-level role requires strong communication skills and a basic understanding of IT principles.

The Customer Success Consultant role focuses on managing client portfolios to ensure the adoption and effective use of Granicus' SaaS solutions. Responsibilities include providing exceptional customer service, advising on best practices, handling escalations, and utilizing data-driven decision-making.

The Software Engineering Manager at Granicus will drive the team to produce high-quality software, focusing on career development, employee management, and mentoring engineers. This role involves collaboration on code, managing technical decisions, and ensuring team values are upheld. The manager will also contribute as an individual developer within a Scrum team, helping to enhance the overall software delivery process.

The Technical Support Representative will field complex issues, troubleshoot audio/video hardware, work directly with clients, uphold SLA’s, serve as a subject matter expert, validate product bugs, coordinate troubleshooting sessions, resolve escalated complaints, and help train junior staff while managing support tickets and knowledge base articles.