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Responsible for research and resolution of customer charge backs, applying bank and card industry regulations and practices. Compiles statistics on charge backs and improves customer service. Trains and assists less experienced Chargeback Specialists. Develops advanced knowledge of card brands and federal regulations.

The Principal Software Engineer is responsible for the entire software development life cycle focusing on creating, testing, and validating applications. This role involves working with both front and back end programming, developing complex code, conducting unit tests, and ensuring compliance with application standards like PCI security.

The Cloud DevOps Engineer ensures the efficient operation of Cloud services, focusing on Infrastructure-as-Code and cloud best practices. Responsibilities include mentoring team members, building CI/CD tools, troubleshooting complex problems, and collaborating with internal teams to improve cloud operations. The role involves providing 24x7 support and maintaining system quality standards.