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The Sales Trainer is responsible for developing and implementing call center training programs, focusing on product knowledge, sales techniques, and system training. They will assess training needs, deliver effective methodologies, and ensure the smooth transition of training into productivity while fostering a high-quality agent environment through coaching and feedback.

The QA Lead, Automation is responsible for transforming the QA team through automation by designing test frameworks, mentoring engineers, and integrating automation into the CI/CD pipeline. This role includes developing automation strategies, optimizing testing processes, and leading performance testing efforts.

Monitor and evaluate agent calls, meet evaluation goals, coach agents, track call evaluations, attend training, establish relationships, complete audit requests, demonstrate reliability, possess good written and verbal communication skills, and work in a fast-paced environment.