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The Channel Sales Assistant Manager will lead and support the sales operations for Brilliant Earth's various communication channels, including online chat, phone, and SMS. Responsibilities include driving sales, mentoring a team of Jewelry Consultants, managing performance against sales targets, and enhancing customer experience through effective team leadership and operational improvements.

Execute quality assurance best practices to ensure products meet high-quality standards, Perform finishing and cleaning for fine jewelry products, data entry in ERP/MES systems, Maintain workspace clean and organized, Adhere to product security and safety protocol and procedures, Communicate cross-functionally with teams, Meet daily processing timelines, Interest in socially and environmentally responsible organizations and products, Ability to safely access workspace

The Staff Gemologist is responsible for reviewing and ensuring the quality of gemstones and estate jewelry, maintaining inventory, assisting the sales team, and coordinating orders to streamline operations.