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The Partner Development Manager is responsible for managing and developing relationships with Managed Service Providers (MSPs) to drive revenue growth for AvePoint. Duties include account management, partner enablement, and collaboration with internal teams to ensure partner success within the Microsoft/Cloud Software ecosystem.
As an Account Manager, you'll manage and grow customer relationships, helping existing clients maximize their investment in AvePoint products. You'll act as a trusted advisor, driving renewals and cross-selling opportunities, while working closely with customers to understand their challenges and needs. Building key relationships and managing complex sales cycles is essential for increasing product adoption and ensuring customer satisfaction.
The Customer Success Manager at AvePoint is responsible for developing strategies for technology adoption among customers, managing relationships with enterprise accounts, and ensuring customer satisfaction through product onboarding and retention efforts. This role involves aligning products to meet customer needs, tracking customer success metrics, and providing technical guidance.
The Partner Account Manager will build and manage relationships with strategic reseller partners, focusing on increasing annual recurring revenue through partner enablement and collaboration with sales and marketing teams. They will support existing partnerships while driving new opportunities, especially with Microsoft partners, and manage the deal registration pipeline to meet regional business goals.
As an Account Manager at AvePoint, you will develop new prospects, manage complex sales cycles, and deliver presentations on SaaS solutions. You will work collaboratively with teams and leverage resources to maximize customer satisfaction and drive sales growth.
The Customer Success Specialist will work with the Customer Success team to enhance customer engagement and product utilization. Responsibilities include conducting product health checks, training sessions, and outreach to customers to optimize product use. The specialist will also collaborate with support and product teams to resolve issues and align strategies with account management.
The Customer Success Specialist role involves assisting customers with software enablement and training. Responsibilities include proactive customer engagement, training sessions, identifying use cases, resolving issues, and collaborating with the support and product teams to enhance customer experience and value realization of AvePoint solutions.
As a Technical Support Analyst, you will assist enterprise customers by resolving technical issues with software solutions, providing product support using Microsoft technologies, and delivering effective customer service. You will be the main support contact, analyzing complex issues, overseeing collaboration with various teams, and contributing to public-facing resources based on common software issues.
As a Support Analyst, you'll provide exceptional customer support by troubleshooting technical issues within AvePoint's product suite, which includes various Microsoft technologies. You will analyze and resolve software issues, serve as the primary contact for customers, and ensure effective resolutions while advocating for customer satisfaction.
As a Technical Support Analyst at AvePoint, you will troubleshoot technical issues for enterprise customers, provide exceptional solutions, and serve as a key support contact. You will collaborate with internal teams and become an expert in Microsoft technologies, ensuring customer satisfaction and effective use of the company's software.
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