Provide hands-on support for restaurant technology across Australia: troubleshoot and resolve software, hardware and POS issues; install, configure and maintain systems and peripherals; support networks, application rollouts and updates; act as escalation point, liaise with vendors and internal teams, produce documentation and training materials, and deliver remote and onsite support to meet SLAs.

Process weekly payroll for 25,000+ employees using Workday Payroll; maintain employee records; review Time & Attendance (LIFELENZ); handle leave, workers' compensation, reconciliations, and payroll enquiries; interpret awards and legislation; support process improvements.