Create, manage, and execute member-focused content across channels (social, email, web, print). Lead organic social strategy and reputation management, own email campaigns and A/B testing, maintain content calendar, collaborate with stakeholders, analyze performance, support product launches, community outreach, and ensure consistent brand voice and compliance.

Provide member service and financial guidance; onboard members; process account openings and loan applications; disburse funds; analyze credit reports; perform teller duties; meet sales goals; ensure documentation and regulatory compliance; detect and prevent fraud.