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Support loan officers by managing workflow to ensure timely closings, communicating with borrowers, Realtors and operations, collecting documentation, disclosing and submitting loans, performing basic income calculations, working in a database/CRM, and promoting company loan products while providing excellent customer service and regulatory compliance.

Support Loan Officers and clients through the mortgage process by managing workflow, collecting documentation, communicating with stakeholders, submitting disclosures and loans to operations, performing basic income calculations, maintaining product knowledge, and promoting loan products while ensuring timely closings and excellent customer service.

Manage the compliance risk program for mortgage lending by developing policies, ensuring adherence to laws, and conducting risk assessments.

The Foreclosure Support Specialist manages operational activities related to foreclosure, ensuring compliance with laws and guidelines while providing excellent customer service.

Lead and support enterprise projects (Processing, Underwriting, Loan Operations) as both Project Manager and Business Analyst. Manage full project lifecycle using agile and other methodologies: gather requirements, create specifications, coordinate development/testing/implementation, deliver BI/reporting solutions, drive process improvements, manage stakeholders, and provide training to improve project delivery capabilities.

Lead enterprise underwriting strategy and operations, building a scalable, compliant underwriting organization. Drive performance, risk governance, cross-functional collaboration, process modernization, automation, and talent development to support multi-channel mortgage growth.