Handles high-volume calls and messages, answers questions, schedules appointments, captures leads, takes orders, documents interactions, follows client workflows, resolves challenging customer situations, escalates issues, and meets quality, productivity, attendance, and schedule expectations. The role primarily works from a home office using multiple systems and requires occasional travel to the Charleston office for meetings and training.

Handle inbound customer calls, capture leads, take orders, schedule appointments, and forward messages while working remotely. Maintain upbeat, bilingual (English/Spanish) communication, complete training, meet system requirements on a personal device, and work a regular 40-hour schedule including set hours on Fridays, Saturdays, and Mondays.

Handle inbound customer calls from home: capture leads, take orders, schedule appointments, forward messages, and complete onboarding. Work ~40 hours/week with specified weekend availability; use own device meeting system requirements.