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As a Customer Experience Executive at Probe CX, you will deliver outstanding customer service across various channels while meeting performance metrics. Responsibilities include resolving customer issues, supporting sales in a fast-paced environment, and contributing to a positive team dynamic.
As an IT End User Computing Engineer at Probe Group, you will ensure the productivity and availability of computing devices, manage IT assets, and serve as the primary contact for site leaders regarding IT services. You will participate in service management frameworks, foster relationships with stakeholders, and drive initiatives for improving customer satisfaction and IT service performance.
Probe CX is seeking Customer Solutions Specialists who are eager to learn and possess strong communication and customer service skills. The role involves interpreting customer needs and providing suitable solutions within a fast-paced contact center environment. Employees can expect comprehensive training, ongoing development, and a positive workplace culture.
The Employee Relations Manager will provide expert advice and guidance on employee relations and labor relations issues, ensuring compliance with laws and policies. The role involves collaborating with business leaders, managing complex cases, overseeing case management activities, advocating for effective workplace practices, and contributing to policy development.
The Customer Experience Executive at Probe CX is responsible for providing excellent service to customers, ensuring their interactions are accurate and efficient. They work under Circle Leaders to meet performance metrics in a fast-paced environment, showcasing strong communication and interpersonal skills.
Provide world-class customer service in a fast-paced environment, with a focus on clear communication and efficient problem-solving. Experience with AU/NZ campaigns is a plus.
As a Level 1 IT Helpdesk/Technical Support, you will deliver excellent customer service, troubleshoot issues, and resolve incidents at the first point of contact. Responsibilities include supporting applications, software, hardware, and network systems, while escalating complex issues to higher-level support as needed.
The Appointment Coordinator at Probe Group is responsible for accurately managing customer appointments, providing administrative support, ensuring system updates, collaborating with team members, maintaining quality assurance, reporting on performance metrics, liaising with clients, and performing various administrative tasks as needed.
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