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The Executive Assistant provides high-level administrative support to the CEO of a call center, managing schedules, coordinating meetings, handling communications, and performing various administrative tasks. Key responsibilities include administrative support, communication, meeting coordination, project management, confidentiality, and office management. The ideal candidate is highly organized, proactive, and capable of handling sensitive information with discretion.

The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the BNPL's features, benefits, quality, and other service packages. Responsibilities include responding to customer service inquiries via phone and email, account maintenance, payment schedule movement, order declines, waive/refund fees, etc.

The Senior Contact Centre Manager at Probe CX will oversee the day-to-day operations of a 200-plus-seat contact centre with 750K+ transactions a year, driving results through effective leadership and strategic planning. The role involves managing outsourced provider relationships, leading a customer experience transition, and optimizing contract value for all parties.