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Responsible for managing and executing contracted Managed Services as defined by Customer Statement of Work. Duties include day-to-day operations, issue resolution, generating reports, and ensuring customer communication is clear and timely. Accountable for exceptional service delivery and compliance with policies and processes. Ideal candidate has experience in Customer interaction and operations roles, with a strong ability to interact with customers.

Serves as the first point of contact for customers, partners, and internal front office teams for concerns and escalations on services sales order and work order activities. Provides operational management of order management activities for services customers, which include order entry through fulfillment, service claims, and dispatch to debrief of activities to service partners & technicians for break fix, proactive consumables, and installation activities. Ensures printers are fixed or installed or consumables are delivered in alignment to customer SLA requirement. Determines the status of the activities, technician schedules, maintains records of open activities, schedule changes, product enhancements or changes, product pricing and partner payment, while adhering to rules, audit requirements and international regulations for each customer/country supported. Ensures accurate entry of all required data for all orders into the CRM system. Maintains efficient, timely and effective communication to customers.

The North America Client Executive will be responsible for supporting clients in Bentonville, AR through solution selling, developing new sales opportunities, and maintaining customer relationships. The role requires strong communication skills, sales experience, and the ability to work collaboratively within a sales team.

The PMC Resource provides first-level support for Managed Print Service customers, manages service delivery, troubleshoots technical issues, and maintains customer relationships. Requires ITIL, Service Now, and technical skills with 2-5 years of experience.

Responsible for managing the delivery of contracted services to clients, ensuring SLAs and KPIs are met, identifying and executing continuous improvement ideas, and maintaining strong client relationships.

The Site Operations Manager works onsite at a Lexmark Corporate Customer location, managing the day-to-day printer fleet environment needs. They handle customer escalations, manage printer issues, configurations, installations, firmware updates, inventory, and customer relationships. This role requires high customer service skills, business maturity, self-motivation, and effective communication skills.

Troubleshooting and upgrading software, internal end-user support, installation coordination, security management, configuration oversight, evaluation of new technologies.