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Design and implement omni-channel strategies using Salesforce to enhance customer experiences across multiple platforms. Collaborate with teams to ensure a cohesive customer journey, analyze customer data, and maintain integration between Salesforce and other communication platforms. Troubleshoot issues and create documentation on processes and metrics.

The Omni-Channel Senior Manager will design and implement omni-channel strategies using Salesforce, optimizing features and collaborating with marketing, sales, and customer service teams. Responsibilities include analyzing customer data, monitoring integrations, troubleshooting issues, and creating documentation on customer interaction metrics.

As a Desktop UX Researcher, you will design and conduct user research for desktop applications and browser extensions, analyze user data, and collaborate with product teams to enhance user experiences. Responsibilities include planning A/B tests, presenting findings, and maintaining research best practices.