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The Contact Center Specialist - Senior Analyst / Associate at MassMutual India is responsible for providing hardware and software support, resolving technical issues, coordinating projects, and delivering technology solutions to end-users. The role requires strong technical skills in Microsoft, Mac OSX, VMware, VDI, Workspace 1, and Citrix. The ideal candidate should have 3-7 years of related experience, excellent communication skills, and the ability to work independently or as part of a team.

Monitoring execution at team level, facilitating sprint reviews, managing dependencies, suggesting process improvements, reporting, coaching team on Agile practices, planning sprint capacity updates, and contributing to future requirements.

The QA Lead is responsible for overseeing complex QA projects, ensuring effective resource deployment, and managing various testing types. This role involves collaborating with project managers, establishing QA processes, driving acceptance testing, and predicting QA-related risks. The individual will ensure consistency across projects and support ongoing resource planning.