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The Desktop Support Engineer is responsible for providing technical support and maintenance for desktop computing environments within an organization. This role involves troubleshooting hardware, software, and network-related issues, responding to help desk tickets, and implementing effective solutions to minimize disruption to user productivity.

The Desktop Support Engineer is responsible for providing technical support and maintenance for desktop computing environments within an organization. They troubleshoot hardware, software, and network-related issues, respond to help desk tickets, and ensure minimal disruption to user productivity.

As a Customer Champion Consultant, you will handle customer service, sales, and support needs with a focus on delighting customers and resolving issues promptly. This role requires strong communication, technical skills, and a customer-centric approach. The job is on-site with a 24/7 operating schedule.

The Workforce Analyst at TSA Group is responsible for producing highly accurate daily, monthly, and yearly call staffing forecasts, monitoring and revising workforce forecasts, and analyzing data to identify trends and anomalies in workforce management. The role requires experience in workforce planning, attention to detail, and strong analytical skills.

The Workforce Analyst at TSA Group is responsible for producing accurate daily, monthly, and yearly call staffing forecasts, analyzing data to identify trends and anomalies, and working with the business to drive success. The role involves workforce planning and creating accurate rosters to meet business needs. The candidate must have experience in a WFP/Contact Centre environment, strong attention to detail, and proficiency in Alvaria, E-WFM, AWS, Power BI, and MS Excel.

The Workforce Analyst is responsible for producing highly accurate daily, monthly, and yearly call staffing forecasts, monitoring and revising workforce forecasts, and analyzing data to identify trends. This role requires attention to detail and the ability to work in a fast-paced environment.

Provide technical leadership and guidance in the design and delivery of highly scalable customer engagement solutions. Lead the construction of a combined ecosystem of traditional on-premise and cloud platforms. Strong knowledge of Linux server administration, Python, and Golang required. Experience with AWS and cloud infrastructure is essential.