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Support Operational Services & Optimisation through data aggregation, transformation, analysis and reporting. Lead transition activities, document processes, manage remediation, investigate data quality, and support webchat/digital channel analytics to improve efficiency and customer experience.

Lead end-to-end elicitation, management and deployment of business and technical requirements for a SaaS decisioning platform in Credit & Collections. Facilitate workshops, map As-Is/To-Be processes, document requirements and acceptance criteria, manage backlog and dependencies, coordinate with Product Owner, architects and delivery partners, and oversee testing to minimise defects during releases.