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The System Administrator will provide technical support primarily via phone and email, managing client requests and incidents, troubleshooting hardware and networking issues, and administering Microsoft 365 and Active Directory. Key responsibilities include documentation, multi-tasking client issues, and occasional travel for on-site support. The role requires a proactive attitude and strong customer service skills to ensure client satisfaction.

As the Presales Engineer, you will collaborate with sales, engineering, and product teams to explain and support Abacus’s technology and services. Responsibilities include conducting sales pitches, managing client relationships, translating business needs into solutions, and developing methodologies to position Abacus as a leader in the Managed Security Service Provider space.

As a Customer Experience Manager, you will oversee customer relationships, facilitate meetings, gather feedback for service enhancements, and ensure client satisfaction. You will promote the Abacus brand and provide training on the platform, while identifying opportunities for service upselling and documenting customer data.