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As a Tier 1 Customer Support Representative, the primary responsibility is to provide excellent technical support to customers via voice and email, while managing ticket queues and meeting established performance metrics. Escalate more complex issues as necessary and maintain attention to customer pain points and experiences.

The Senior Mechanical Engineer will support the Hardware Design team in developing new products, managing specific subsystems, and collaborating with other engineers. Responsibilities include designing prototypes, conducting decision-making during design reviews, and maintaining clear documentation and product records. The role requires hands-on work and strong analytical skills to solve complex problems.

The Customer Success Manager (CSM) manages the post-sales lifecycle for Enterprise customers, ensuring they maximize value from hardware and SaaS solutions, thus improving customer health, adoption, and engagement. Responsibilities include onboarding, managing customer engagements, addressing issues, and working collaboratively across teams to deliver value and influence product development.